Career Opportunities at Zenoss

• Good understanding of GAAP
• Prepare monthly journal entries for posting in the general ledger
• Maintain monthly balance sheet account reconciliations for all balance sheet accounts
• Prepare monthly financial statements for review by management, including income statement, balance sheet, statement of cash flows and roll forward of stockholder's equity
• Review monthly expenditures for appropriateness and classification within financial statements
• Prepare monthly software bookings schedule, amortization support and journal entries
• Prepare monthly invoices to clients on a timely basis and as scheduled
• Maintain deferred revenue reconciliation and record monthly revenue journal entries
• Manage the accounts receivable collections process
• Prepare monthly commission expense statements for sales personnel
• Maintain database of fixed assets and prepare related journal entries
• Prepare audit schedules in preparation of year-end audit
• Provide information to outside accountants for preparation of the annual tax returns
• Maintain monthly and yearly accounting compliance calendar
• Manage Accounts Payable process and vendor 1099
• Adhoc projects as assigned by the CFO

Any combination of education and experience providing the required skill and knowledge is qualifying. Typical qualifications would be equivalent to:

• Education/Experience:
  • Bachelor's Degree or equivalent combination of education/experience required;
  • 3-5 years experience in a related field required.
• Skills:
  • Computer proficiency
  • Proficient knowledge of Excel, problem solving and analytical skills required.
  • Effective time management and supervisory skills
  • Effective problem solving skills
  • Ability to organize and prioritize work with little supervision
  • Accurate typing skills
  • Excellent written communication skills
  • Familiarity with Software Revenue Recognition
• Knowledge:
  • General knowledge of basic office equipment
• Working Conditions:
  • Extensive periods of sitting and computer use

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment.

• Field customer support requests, perform problem determination, and deliver solutions
• Forward higher order issues to Tier 3 support
• Troubleshoot and remedy Zenoss issues at customer sites
• Track open customer issues, communicate status to customers
• Interface with engineering to develop and test solutions
• Work with engineering to install and test new versions of products
• Follow up with customers to verify solutions are successful
• Proactively contact customers to ensure they are pleased
• Assist product management in developing and prioritizing enhancement lists for products
• Communicate repetitive customer issues and relaying customer experiences
• Develop web-based tools to assist customers such as FAQs, online customer status requests, etc

• Three years' experience providing technical support for systems with software
• Experience with installation and technical support for Linux-based software products
• Experience supporting or using products with TCP/IP and SNMP networking components
• Experience with Linux and Windows system administration
• Intermediate understanding of Python
• Good phone and email skills, positive customer-centric attitude
• Strong problem solving skills.
• Organized, self-starter with an ability to follow through on issues under minimal supervision
• Skilled technical writer able to document problems and solutions for customers (posting FAQs) and other technical support personnel

Desired:

• Experience supporting products with Internet components
• Familiarity with web pages and web technology
• Experience with: SQL, HTML, JavaScript, SNMP, Linux, Windows, Networking and Network equipment

Employee Relations:

• Help develop programs to foster adoption of desired corporate culture in concert with Senior Management.
• Work independently with managers and employees to settle basic work-related conflicts through advice and recommendations. Ensure documentation is accurate and consistent with Zenoss' philosophy.
• Recommend solutions to the CFO when repetition of individual problems indicates negative trends.
• Manage performance evaluation system and review process.
• Recommend, evaluate and draft policies and procedures as necessary.
• Manage exit interview process, tracking and analysis.

Employee Benefits:

• Administer all aspects of US benefits including medical, dental, vision, disability insurance, life insurance and retirement.
• Maintain eligibility and enrollment data in all benefit carrier databases.
• Reconcile benefits invoices from all vendors, working with Finance to issue payments accordingly.
• Work in conjunction with Senior Management and various outside firms to conduct in-depth audits of benefits and retirement plans.
• Analyze and recommend improvements and additions to current benefits.
• Research new trends in employee benefits and make recommendations based on this research.

Payroll

• Create and maintain payroll data for all domestic employees in the ADP system.
• Review/audit timesheets for leave taken & supervisory approval.
• Administer record and transmit bi-monthly payroll information.
• Perform updates to the payroll system of all appropriate personnel and benefit information.
• Ensure tax compliance at the local, state and federal level, including worker's compensation and unemployment insurance.
• Ensure proper support and documentation for all compensation related matters.

Training and Employee Events

• Create and implement organizational training and employee development efforts.
• Coordinate quality employee events for Annapolis, Austin and remote offices.
• Work on various employee projects throughout the year.

Recruiting:

• Create and maintain system for tracking candidates and recruiting contacts.
• Conduct reference checks and request background and credit checks as necessary
• Recommend specific individuals for specific openings – applicants as well as present staff.
• Post job advertisements on Zenoss' homepage and various external sites as deemed necessary by the hiring manager.
• Conduct preliminary telephone interviews and recommend top candidates for consideration.
• Conduct in-person interviews with top candidates.
• Issue offer letters and new hire packets to incumbents.
• Communicate recruiting updates to Business Operations Team.

HR Administration:

• Develop and maintain HR related corporate policies and employee handbook.
• Review for accuracy and update the employee personal information at least once every 12 months.
• Maintain the company's personnel files and records consisting of individual employee files, application and resume files, and benefit plan records.
• Analyze and recommend systems to make record keeping optimally efficient.
• Respond to inquiries for salary and employment verifications.
• Perform other related duties as required and assigned.

• Bachelor's degree in Human Resources or a related field. PHR strongly preferred.
• Minimum of 3-6 years experience in a progressively responsible generalist position.
• Requires knowledge of local, state and federal employment law and basic principles of human resources.
• Requires excellent oral and written communication skills, excellent interpersonal skills and strong proficiency in Microsoft Office and the Internet.
• Ability to work independently with excellent follow-through
• Ability to build relationships across the organization.
• Strong customer service orientation, project management and follow through skills.
• Must be able to maintain total discretion and confidentiality at all times.

• Prospect within assigned leads to uncover new opportunities and account targets
• Sell Zenoss comprehensive Enterprise offerings
• Identify, nurture and close opportunities with new and existing customers
• Manage forecasts, close deals, and track customer data using company standard CRM tools
• Conduct web-based interactive product demos via PC and telephone
• Participate in internal sales training and certification programs to maintain the highest knowledge and proficiency in Zenoss offerings and industry trends
• Attain expert knowledge of Zenoss products
• Less than 20% travel

• Phone and In-person: Excellent interpersonal and verbal communication skills
• Organizational skills with attention to detail
• 2-4 years of successful quota-carrying software sales experience
• Self-motivated with the ability to quickly understand complex customer IT infrastructures.
• Experience leveraging CRM tools
• A bachelor's degree is required
• Solution sales experience of a technical offering preferred
• Experience in a technical pre-sales role (a big PLUS)
• Knowledge of enterprise monitoring applications (a big PLUS)

• Enhance inbound leads with additional information through web-based research
• Manage leads using company standard CRM tools
• Work with Account Managers to pre-qualify leads via e-mail and the phone.
• Participate in internal sales training and certification programs to maintain the highest knowledge and proficiency in Zenoss offerings and industry trends
• Attain working knowledge of Zenoss products

• Phone and In-person: Excellent interpersonal and verbal communication skills
• Ability to work well in a team environment
• Organizational skills with attention to detail
• Self-motivated with the ability and willingness to learn IT infrastructure and communication technology
• A bachelor's degree is required
• Experience leveraging CRM tools (a big PLUS)
• Experience in an inside sales role with a track record of success (a big PLUS)

• Building a cross browser Web 2.0 / Ajax user interface
• Giving input on design and usability of our application
• Working in a dynamic startup environment
• Working to integrate the UI with the backend data model
• Building a data driven user interface using portals
• Learning new technologies quickly
• Interfacing with our open source community

• BS in computer science or equivalent
• 3+ years programming experience with good understanding of OO concepts.
• 3+ years JavaScript experience
• Excellent knowledge of HTML / CSS
• Experience with JavaScript libraries such as: YUI, Ext, MochiKit, or Scriptaculous
• Experience with web application frameworks
• Experience of Flash a plus
• Experience with Python a plus
• Experience with open source development techniques a plus
• Experience with Agile development a plus