For software-defined IT operations, automation is a key pillar because it increases productivity, quality and consistency.

To achieve these goals, service-centric IT organizations look to automation to:

• Reduce cycle time in operations
• Achieve a high degree of accuracy
• Reduce repetitive work for human operators
• Perform tasks that reach beyond human capabilities (e.g., processing speed, endurance, correlation, etc.)
• Reduce operation time and work-handling time

To learn more, download the complete e-book: 7 Characteristics of Service-Centric IT Organizations.