Virtualized environments have increased the speed of business, creating a highly flexible, cost-efficient platform for delivering reliable enterprise services. However, without appropriate management, IT operations teams find it difficult to fully realize the potential of these dynamic infrastructures. Guaranteeing service delivery means knowing, at any point in time, what virtual and physical infrastructure components support a given service and — in the case of service degradation or failure — which component is the most likely root cause of the problem. Unfortunately, IT operations teams typically use multiple tools for monitoring disparate components, creating a fragmented view of service performance and availability and slowing down issue identification and resolution.