Michael Shannon, deployment architect at Zenoss, is the guru of incident management integrations.. In this session, he shares how integrating Zenoss with incident management solutions like ServiceNow, BMC Remedy and Atlassian enables services desk professionals to use Zenoss events as triggers to automatically create, update and close incident tickets. The API-based integration reduces alert noise and allows IT Ops and ITSM teams to focus on up-to-date, accurate and actionable information, available at all times, to initiate the resolution process quickly and minimize the negative impact of the disruption on the business.