We offer multiple support options for Zenoss Service Dynamics and ZaaS.
BASIC | PREMIUM | ||
Support Hours |
8 p.m. Sunday - 8 p.m. Friday* | 8 p.m. Sunday - 8 p.m. Friday* | |
Initial Response Time: Urgent |
4 hrs | 2 hrs** | |
Initial Response Time: High |
6 hrs | 4 hrs | |
Initial Response Time: Normal |
10 hrs | 8 hrs | |
Initial Response Time: Low |
24 hrs | 16 hrs | |
Online Support Portal Access |
Unlimited | Unlimited | |
Email Support Portal Access |
Unlimited | Unlimited | |
Phone Support |
2 calls/month | Unlimited | |
Named Support Contacts |
4 | 8 | |
Remote Troubleshooting |
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24x7 Support for Urgent Issues |
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Targeted Resolution Time |
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Targeted ZaaS Uptime |
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Service-Level Credits |
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API Support |
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Off-Hours Support |
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Quarterly Reviews |