It's hard enough to run an operations center in the best of times, especially in large, complex environments supporting myriad applications. Some of the many challenges are: very tight windows for Level 1 before they have to escalate to Level 2 support Continue...

As I wrote in a previous blog post, the world has recently undergone unprecedented changes that have wreaked havoc for CIOs as they struggle to ensure operational continuity, especially in scenarios where extreme changes happen overnight. What does ope Continue...

As I wrote in a previous blog post, the world has undergone massive changes that have created chaos for CIOs as they struggle to ensure operational continuity, including when in scenarios where things change in an unprecedented fashion overnight. What Continue...

COVID-19 has impacted the lives of almost everyone on the planet. Health and safety are obviously the top concerns. But as everyone knows, it has also severely disrupted businesses worldwide and has, specifically, created chaos for CIOs as they struggl Continue...

Aligning business objectives and running complex hybrid IT environments have always required a balancing act for IT leaders. Over the past few years, digital transformation has become more of an essential IT strategy than a buzzword. A spotlight on dig Continue...

In our previous post about containers and microservices, we covered the challenges of monitoring these new technologies as well as how you can use software-defined IT operations tools to overcome them. The recently released Forrester Research report, M Continue...

Service-centric IT organizations differentiate themselves from peers by their ability to accelerate incident resolution no matter what the organization’s priorities may be as they undertake critical transformation projects. Gartner reports that, “By 20 Continue...

When setting up a monitoring solution for IT infrastructure, device discovery is (obviously) a critical first step. But discovery can mean different things to different people and organizations. To some people, it means figuring out what attributes a d Continue...

Zenoss recently participated in OSS in the Era of SDN & NFV: Evolution vs. Revolution, an industry-leading conference presented by Light Reading in London. The conference was well attended by global telecom leaders, architects, Light/Heavy Reading Continue...

In this final part of our three-article coverage of NFV monitoring (NFV Infrastructure, Service Chain Dependencies ) we focus on assuring service chain function. Quick refresher: A service chain delivers a service to your customers, like SMS messaging Continue...