Configuration Management Databases (CMDBs) have been presented as a foundational utility enabling IT Infrastructure Library (ITIL) based management practices. Once implemented, CMDBs result in many significant benefits to change, asset, and service imp Continue...

I’m sure I’m not alone. Rarely does a week go by that I don’t hear a horror story. I’m not talking about fiction and sensationalized thrillers — rather, real situations that start out as fun and games, sizzle and excitement, and then, before you know i Continue...

If you happen to have a daughter, niece, sister, granddaughter, or any female relative between the ages of 4 and 12, you most likely have heard the song “Let it Go” a few (thousand) times since the movie “Frozen” came out. Beleaguered parents and relat Continue...

In Part 1 of this blog series we discussed how some of the largest Zenoss customers were experiencing significant productivity gains from their adoption of Unified Monitoring. The second benefit that these enterprises highlighted was monitoring reach.  Continue...

IT Service Management, better known as ITSM, is defined as the discipline for managing IT infrastructure.  Often times, ITSM will be equated with the Information Technology Infrastructure Library (ITIL) that is brought to us courtesy of the United King Continue...

Back when I was in college, our football team was regularly featured in the Bottom 10. There wasn’t much we could do against the powerhouse teams, so our cheers changed from “Fumble Turkeys Fumble” to a more plaintive “Turkeys Turkeys Turkeys.” This ed Continue...

Every Friday we like to highlight some of our favorite posts on Cloud Computing, service orientated infrastructure, DevOps, and anything else that grabbed our attention over the week. Here are some great articles from the week of October 24th that are Continue...