In our previous blog post, we discussed how intelligent root-cause analysis and remediation capabilities provide faster mean time to resolution using readily accessible contextual data collected from different sources. This was reinforced by The Forres Continue...

Could there be a better reminder of what is important for any Chief Customer Officer out there than Customer Experience Day? With all the disruption in businesses and business models today, it does not surprise me at all to see the confusion about how Continue...

By: Kent Erickson >> Some people call this IT era the Third Platform. The first was widespread use of mainframes, the second distributed computing, and we’re at the start of the third, the broad reliance on software and infrastructure consumed vi Continue...

By: Mac MacNeill >> Our recent user conference, GalaxZ 16, brought together some of the greatest minds in the industry. This three-day conference was an incredible forum to learn, network and collaborate with business leaders, IT experts and tech Continue...