As IT moves away from monitoring individual devices and moves towards monitoring Services we need to rethink how we visualize the relationships between the components of our Services. Everyone has seen the architecture diagram for a standard 3 tier web Continue...

From time to time organizations find that a critical application, say the one that produces a business critical report, slows down and the reason isn’t immediately clear. When the CEO or some Vice President starts calling to find out “where is that rep Continue...

Following on our announcement yesterday, here's my interview with Bill Karpovich, CEO of Zenoss, on the release of Service Dynamics. Bill introduces Service Dynamics and talks about the evolution of the product and the new capability of impact manageme Continue...