With acronyms being espoused faster than they can be interpreted, every IT operations pro has their favorite MTT-fill-in-the-blank. Often, these mean-time-to-whatevers are brushed off with a grin and a simple, “Sure, that makes sense.” For most of us, Continue...

We all hate those phone calls. “Hey, did you know that the lead flow into Salesforce is down?” No matter how far IT technology has come, we still get calls when our customers find things first. And then the finger-pointing starts. We’ve spent the last Continue...

If you haven’t been in a cave for the past couple of years, then you’ve heard by now that artificial intelligence (AI) and machine learning (ML) are poised to completely transform … everything. Banking, shopping, medicine, supply chain, fish farming — Continue...

If you work closely with enterprise IT, you’ve likely said something like “that legacy functionality will be SaaS/cloud-based in the next five years,” and you’ve probably been wrong more times than you’d care to admit. Even though the first SaaS-based Continue...

IT operations professionals live in a constant state of trying to keep up with the latest business needs while attempting to apply the latest technology evolutions. The data center continues its significant transition to becoming completely software de Continue...

The job of IT operations (IT Ops) has always included many an underappreciated responsibility, but perhaps none as thankless as “on call.” The need, it seems, is obvious. After all, we live in a 24-hour-a-day economy, and someone has to keep an eye on Continue...

By: David Stevenson>> The SOPRIS Technologies team presented a breakout session at the 2016 Zenoss user conference, GalaxZ 16, entitled, “Leveraging Zenoss to transform IT into a Profit Generator”. The first part of the presentation described how Continue...

By: Andy Hart >> The Phoenix Project Book I recently read a great novel, “The Phoenix Project” by Gene Kim et al.  The book details the journey of ‘Bill’, a new Vice President of IT Operations, and his struggles to gain control over a critical co Continue...

By: Scott McIntyre >> One of the great things about buying my first house was the two-car garage.  Sure, it was nice to not have to share a wall with the people in the next unit.  Having a backyard, however small, was terrific.  Not worrying abou Continue...

By: Kent Erickson >> Everyone in IT knows that our organizations need us to move more rapidly. Application developers are adopting DevOps practices and Agile processes, operations teams are incorporating cloud resources alongside common converged Continue...